Refund policy

📜 Refund & Return Policy

At Pettaro, your satisfaction is our top priority. We stand behind the quality of our products and work with our fulfillment partners to make sure every order arrives in perfect condition.

✅ Refunds & Replacements

We offer refunds or free replacements in the following cases:

  • The product arrives damaged or defective.

  • The product is missing from your order.

  • You receive the wrong item.

In these cases, you do not need to return the product. Just contact us within 30 days of delivery with your order number and clear photos showing the issue.

❌ Non-Refundable Situations

We do not accept returns, exchanges, or refunds if:

  • The product was delivered in good condition.

  • The issue is due to customer error (wrong size, color, or address provided).

  • The return request is made more than 30 days after delivery.

📩 How to Request a Refund

  1. Email us at Pettaroco@outlook.com with your order number.

  2. Include clear photos of the defective, damaged, or incorrect product.

  3. Once approved, we will issue a refund to your original payment method or send a replacement at no extra cost.